Customer Reviews
Words From Our Customers across DFW
We take pride in superior customer service, whether we’re designing and constructing a new custom pool and spa, or renovating and remodeling an existing pool or spa. At Crown Pools, we value our customers and appreciate hearing from you. Please take a few minutes to read what our clients say.
Dallas 4.5 out of 5.0 stars
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Allen 4.3 out of 5.0 stars
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Desoto 4.6 out of 5.0 stars
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We bought our pool approximately a month and a half ago. Connor was the original sales person and we ended up working with Marcos. Both were very helpful. I have never maintained a pool and they have walked me through everything. Not only … More … More
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We recently had a pool installed by Crown Pools, and the entire experience was outstanding from start to finish. Justin, who managed our project, was exceptional. … More
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We go here for all of our pool needs. They are always super friendly and have helpful advice on what we need to do to keep our pool clean and running well.
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We have been wanting to do this type of underground pool for years and we finally pulled the plug and we got our pool installed in late March. We are Beyond thrilled with not only the service from Mason at Crown Pools, but from his … More … More
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Mason and his Team at Crown Pools Desoto did a wonderful job helping us pick our pool, educated us on how things work, getting the install ready. Everything was a breeze and our still offering there services after the sell to get the pool … More water just right. We will be using Crown Pools for all our needs, Thanks Mason!!
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I want to say Thank You to Kate for the awesome job she did. It was a pleasure working with her on getting our above ground pool replaced. NOW, I want to give a special thanks to Joe the pool installer and his crew. Joe did an especially … More great job installing our pool. With the weather causing several delays he got to us as soon as he could. Joe was so very nice and polite and courteous. I think he went above and beyond the average installation. Our previous pool install was in 2015. It was our first pool and I had no idea how things should have been done. Based on this current install that Joe did I can see that the first installers did a crappy job especially with the plumbing of the system. Kudos to Joe. You did a great job!!
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Crown Pools saved our 4th of July. We had been fighting issues with our pool for months with no end in site. Two days before the 4th, Talbot the store manager, came to our house to try and help. He was there till almost 9 pm and … More … More
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Kate and Josh are absolute rock stars! They definitely know their business. I would highly recommend them to anyone in the market for a pool. FANTASTIC SERVICE!!!!!!!
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Crown Pools in DeSoto is amazing, especially the Sales Manager Mason. I had a Union Nut on my pump crack and my Doughboy Pools dealer in Waco, TX had just recently closed down. Mason took my issue and feverishly worked to find the parts … More I … More
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I came in looking for an above ground pool. I worked with Cade who was very knowledgeable and answered questions I didn’t know to ask.
I ended up getting a Innovaspa they had on an incredible sale. He was able to provide a list of installers/delivery … More service companies and went above and beyond to make sure the delivery went through without a hitch once I picked the company up.
If you need a pool or a spa in Allen, he is your guy!
Thx again for the great service Cade and sorry for putting this review up a month late.
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I recently purchased a 15 ft above ground pool from Crown Pools, and the entire experience has been fantastic from start to finish. The team at Crown Pools was incredibly helpful in guiding me to the right pool for my space, and their … … More More
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Great store and great team!
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We recently purchased a home with an above ground pool the previous owners had installed back in 2010 from Crown Pools. I had been going to another pool store for what I needed but decided to check this store out. I went yesterday and the … More … More
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Came here to have my pool water tested and purchase some needed supplies. Staff was very helpful. Will recommend this business to anyone of my friends and neighbors. Ill be coming back here for all my water testing and supplies from now … More on.Thanks.
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I needed to replace a 13 year old Doughboy aboveground pool and went to Crown Pools. The personnel at Crown couldn't have been better. Connor was the main person I dealt with and he was wonderful to this old lady. I also dealt with … More … More
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Fantastic customer service! Mason walked us through everything we would need and answered all our questions. Justin the installer was here to get started within about a week. They did a BEAUTIFUL job replacing our above the ground pool. … More … More
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Very honest people so far.
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Brought a cleaner to this location for a repair, Josh was extremely helpful and the service was excellent. I would highly recommend this store.
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Great people there.No upselling which is refreshing.
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Bought the new liner for my above ground pool from crown pools - they were helpful and knowledgable in getting me what I needed. And they referred me to Marcos Coronado for installation. Marcos and his team were great! Everything was priced … More reasonably and it all was done in two days. Other companies had declined the work because i have a deck around one side of the pool but that was no issue with these guys. Everyone was helpful and very professional! My pool looks great again!!
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Highly recommend Crown Pools!! I bought my pool beginning of 2021 with no experience of owning a pool! They have made it so easy for me to learn and maintain my pool during all the seasons throughout the year! Crown pools is the way to … More go!
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I've been using Crown Pools for 10 years now. The advice they give has kept my pool clean and sparkling for years! When I have had an issue, they have walked me step-by-step toward the remedy. Highly recommend!
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Everyone was easy to work with, pleasant, and patient with our endless questions.
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From sales to service and even chemicals, Wes and the folks have great customer service. Our pump switch broke and they replaced the complete pump no questions are. Companies that honor their warranty are few and far between these days. … More Thanks for being the best.
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Crown Pools sold us the liner for our pool renovation this summer and they referred us to Marcos Coronado to do the installation. We couldn’t be happier with his workmanship and communication on this project. We recommend using Crown Pools … More & Marcos for all your vinyl pool needs!
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I recently bought a new Doughboy Pool from Crown Pools in Dallas and was referred to Marcos Coronado for the installation. The entire experience was outstanding—smooth, efficient, and with results that far exceeded my expectations. Marcos … More … More
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A really great company. Marcos Coronado has overseen all our pool repairs, replacement and education for the past decade or so. He is dependable, knowledgeable, and professional. He takes pride in his work and does a great job. Very … More glad to have him as our representative.
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Marcos did such an amazing job on our pool and we couldn’t be more happy with our purchase! Great work!
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Marcos at Crown Pools Dallas is extremely knowledgeable and so friendly, he listens to all my questions and concerns when I need help maintaining my pool. He wants to know if what he suggest did the trick and will ask for a follow up text. … More … More
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USE MARCO with Coronda pool . Very professional, honest and does AMAZING work. I highly reccomend him and his team for all your pool needs. We needed some repairs done on our pool we purchased and had installed a couple years ago. Marco … More got … More
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My wife and I bought a pool back in June 2022 and we were very pleased with the customer service we received.The guys were very knowledgeable and answered all of our questions. They helped … More
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We got our pool from Crown Pools 2 years ago and the customer service was nothing short of horrendous. Fast forward to today when I needed some warranty help and general maintenance advice and wow is it 180 degrees different! Amazing … … More More
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I had a great experience. Mark, Jake, Connor, and Wesley took a great care of me. They met my needs and explained what I needed to do in detail then they provided resources I needed. The staff went above and beyond! My pool motor had gone … More … More
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Marcus at crown pool is the best. He is knowledgeable, professional, and delivers quality products with the highest excellence. If you want the best to install and set you up with your pool go with Marcus. He won't disappoint
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I just wanted to share that Marquis is the most incredible customer service representative for Crown pools, I have had a difficult pool that does not want to corporate with getting back to the pretty blue color but he has worked so hard … More and … More
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Just moved into the Dallas area with a house that had a vinyl pool.Went to Crown Pools and their staff was able to teach me how to use all my equipment and how to up keep the chemicals. … More
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We had a great experience with Crown pools! They have met all of our needs and provided guidance with installation!
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Came in looking for what I thought was a splitter valve, wasn’t the case..BUT mark went the extra mile and found me something similar and was exactly what I needed. He did more than I really expected, I’ll definitely do all of my pool supply … More purchases here.
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They will give honest advice on above ground pools and not over sell chemicals.
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Great service and supply. Glad we have a place like this in east Dallas!
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The help was nice.
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Crown Pool DeSoto, keep doing what you’re doing. Mason, the sales manager, is extremely professional and helpful. He most definitely is an asset to this location. … More
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My pool is gorgeous and the process was smooth thanks to Mason and Horacio. The best customer service anyone could ask for!! Thank you Crown Pools Desoto!!
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I bought my pool in 2010 from crown pools in DeSoto. I have been so happy with all services. This year I had to replace my liner and have my filter sand changed out. The young man who did that work was Justin. He is so professional … More … More
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It is worth the drive every time to go to Crown Pools! I pass many other pool supply establishments on my way to Crown but am never tempted to stop because the outstanding service we receive at Crown Pools in Desoto has earned my loyalty. … More … More
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I’ve only just discovered Crown Pools. Super helpful and knowledgeable staff. The store is well- stocked and organized. I’ll gladly drive the distance from Duncanville and make this my go-to place when I need supplies or help with my swimming … More pool.
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I went there and bought what I thought I needed 2 days later. Come to find out there was a more specific product out there. I'm sorry I went back and got a refund with absolutely no problems or questions.
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I drive 60 miles just to get my supplies here. Love everyone who works there. They are like family now.
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They are some really nice people every time I go too them they solve my problem with my pool. Thank you guys for all y’all help on my pool.
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I have been going to this Crown Pool location for years, and they are always friendly and knowledgeable.
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They try hard to get answers for you help you and call you back when you need to ask questions about your pool
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Didn't have what I needed but told me where to go. That's good people
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Great customer service and knowledgeable sales staff!
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Always have supplies ready when on line suppliers cannot deliver.
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kind and helpful
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I recently purchased a filter tank system from Crown Pools in Allen. Josh was excellent to work with and went above and beyond to make sure the purchase and installation process was done right. His dedication to Crown Pools and passion … More for … More
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Very knowledgeable pool store, free pool water check,and plenty of pool chemicals to get your pool water back balanced. They also have all your pool maintenance accessories and awesome customer service.
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Had the part I was searching for 👍
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I have used Crown Pools in Dallas for over 18 years. They always have everything I need with chemicals and equipment. They seem to know how to handle all types of pools situations and know exactly what chemicals are needed to treat the … More different pool conditions. The staff is very attentive to everyone in the store. Great service.
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We started working with Marcos in the process to buy a Stealth pool over the summer. He was so knowledgeable and available to answer all of our questions while we took our time researching. Several months later when we were ready to make … More … More
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I was in need of some pool equipment parts and came across Crown Pools on the internet. It was getting near to closing time, so I called your Garland Road location and Marc answered the phone. He told me he would wait for me. Marc was … More … More
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This is our first time to own a pool. We had a lot of questions and Marquis answered everyone of them. He was knowledgeable and so friendly. I highly recommend doing business with Crown Pools. Ask for Marquis he is great.
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Marcos Coronado helped me with my Polaris cleaner. He is great very professional and went above and beyond to fix it. I recommend Crown Pools and Marcos. I an very pleased with everything
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Jon is the man. If and when u have ANY pool issues he is the one to go to. He helped me with mechanical and chemical issues. And a very nice person. The staff all seemed to help each other like a team should.
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Staff are very knowledgeable for water quality tests and do not try to oversell the chemicals. Great store with lots of parts in-stock. Don’t waste your time at Leslie’s
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Talked with Marcos today from the dallas location and he was outstanding in the information and help provided.
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Very helpful. Thanks Marcus
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Great service and Marcus is always super helpful and friendly!
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I sat in the car while my friend went in and got her chemicals.
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Best pool store ever!!
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Mark was super helpful.
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Love these guys they keep my 1960s hot tub up and running just wish they would fill it up with ladies. They keep my pool fresh n ready to go. Bless and thank you.
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Dylan is a rock star at this place. Very knowledgeable, helpful and easy to work with.
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Very good swimming pool and spa store. They have just about everything you would need to take care of your swimming pool or spa / hot tub. You can purchase chemicals, parts, pool equipment, pumps, and filters. The store attendants are … More … More
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The entire staff is knowledgeable, but one in particular goes above and beyond..Quindell. I can't say enough about how well Quindell worked with me in detail. From the testing of the water to the replacement liner and parts , finally … More … More
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Fantastic pool store. Had a Maytronics robot pool cleaner that stopped functioning. These guys figured out the problem in 1 day and charged a very fair price. I will be bring my swimming pool need to them in the future.
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Thank u guys for fixing my pump. I have always been fortunate in staff that know their stuff. Ty crown staff
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New to the spa world, needed a defoamer, staff led me right to several choices and pointed out one that he was familiar with, bought it and it worked.
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All the chemicals and pool items you need and plenty of things you don't. Helpful employees too. Easy in and out
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The store manager, Dylan, was very helpful and very nice! Thank you crown pools!
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Friendly staff large floor space and various demo pools to see. Prices are also good.
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Visit was quick and easy. Chlorine was less here than everyone else...
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Had what we needed and very helpful!
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Great place for products and services
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Very friendly and helpful.
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I had a pool that was impacted by the winter storm and been needing to replace it. I was lucky to come across Josh at the Allen location. He knew it was important for me to get a good replacement and was very patient with me and all of … More my … More
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Hi everyone,I would like to take a second and share my experience with this store. … More
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My family and I had a wonderful experience building our beautiful in-ground pool with Crown Pools. We looked at many different companies but felt like Crown was the best value and would get more personal attention to detail with Brandon. … More … More
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We bought our first above ground 16x32 pool from this store back in 1999. We do all pool maintenance ourselves. Although our early experiences using Baquacil became increasing problematic over a 6 year period, after we moved to … More … More
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Very knowledgeable people was very busy but still got me in and out in a timely manner was impressed with all the supplies they have in stock
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Josh is very knowledgeable and helpful glade I stoped in.
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Good folks
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So as everyone knows about the supply problem everything is hard to get. With that being said we purchased a Carvin pool from Crown during the winter along with numerous upgrades including a pool heater. We waited until March 18th when … More the … More
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Great place to get all of your pool supplies. I have an above ground pool and was able to get everything I need quickly and at a great price! Super nice people and will be doing all my pool need through Crown Pools from now on.
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The guys here are fantastic! My first pool and they were very patient, offered a 'pool school', and then have been very patient with my questions.
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They are super knowledgeable and can tell you anything about your pool or spa!
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Top notch customer service and product knowledge. Spoke with Jonathan and he was very professional. Great experience!!!
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Excellent service.
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Made our dream pool come true with only half the cost of regular pools! My customer rep Marcos was professional and very knowledgeable, he is still helping me when i have questions of how to take care of my pool properly.
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I have been a customer there since the late 80's. For the last 10+ years, Marcos Coronado has been my "go to" guy. He is very knowledgeable about all aspects of the pools. He is very professional and I trust his advice. … More We bought our new … More
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Marcus was the most knowledgeable and helpful associate I have encountered in a long time if ever!!!! I will definitely be recommending people to him as well as the store!!! Totally awesome experience that made us smile. This guy needs … More a raise or promotion!!! Thanks for all you guys do for us as well!!
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I bought my above ground pool here back in 2020. It took a few months for delivery and installation because of the incredibly high demand, but the installation went well (buried halfway in ground) and the pool is working great.
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Just bought a pool here and the customer service was phenomenal. Marcos was the one helping me out. I will be definitely coming here over any other shop from now on for pool supplies!
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Got my pool from here last year. My family and I love it. Amazing customer service and even better products!
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Crown pools is the best! The man Marcos that works up there is so knowledgeable with pools and helped me get mine back in shape for the summer!
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Very helpful. Great service! Honest
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My goto neighborhood pool experts. Friendly, helpful, and knowledgeable.
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Knowledgeable and professional staff! Tons of products.
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Nice place with helpful employee
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Great customer service
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Very help rep.
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Josh was great with finding me the part I needed and Kate was awesome showing me around & looking at their latest products! Very nice, intimate shop, they just may have what you are looking for! I suggest giving them a shot while you're … More in Allen Texas! 🙂
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Drove two hours to come here. They made me a new hose because the one we needed is no longer available. THEY MADE A HOSE! no one else before would help me. These guys went above and beyond. I'm so grateful and impressed by them. I … More will make a point to give them my business all the time now.
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Crown pools and ice family-owned business for all your swimming pool needs highly recommend them over the other giant retailers more personal good location grab something to eat next door and get your tires fixed door
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We went to check on above ground pools and pricing. Very helpful.
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Aways helpfully and courteas
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Spoke with Wesley, I believe he is the manager, and a gentleman named Dallas. They were very quick with a response. Promised to call back with the needed info and did so within 10 minutes even with all of this ice repair situation. very … More courteous and helpful! Thank you!!
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The staff is friendly, knowledgeable, and helpful.They have all the supplies you need to keep your pool running.
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They have everything you need for your pool and are so helpful!! My husband and I have been coming here for years for all our pool needs.
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The team was very helpful sorting out my pool water issues. Thanks for the help and guidance.
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Excellent customer service.
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Always very friendly and knowledgeable. Never try to sell more product than is necessary to keep our pool in excellent condition. We have also had maintenance work done and their service is prompt and thorough. BTW we purchased our … More pool from them and highly recommend them.
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We bought our pool here 8 years ago. It was great service then and continues to be. Their staff is polite, well trained, and helpful. We go in there with a problem and they help us work it out. We drive a bit to get there and it is worth … More it. We are still enjoying our pool.
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Really great customer service, I just moved into a house here in Desoto and they were able to help me start up my swamp and winterize it for the off-season. They wrote down step by step and followed up with me. Thanks Justin for all your … More help!
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Every time I go the employees are super nice and helpful. They answer all my questions and even told me I can bring my test strip in to find what I need for my pool. They made my Covid19 summer better
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Great Customer Service! Thanks Dillion!
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Just so you know this is the best place for pool items and help...the people here are friendly and are straightforward whether to use a certain product or not THANKS GUYS!!! … More
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Great group of employees, eager to help and very professional. I would highly recommend Crown pools of DeSoto!!! Thanks again guys for all your help!!!
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Great customer service. Solved my problems with my filter system I had to convert to fit my intex pool
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My initial visit to ask about pool install. Justin was very helpful and answered all questions.
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Nice people great selection n price in stock I love it I got want a wanted. Thank you
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Great service knowledgeable employees
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Family owned nice people
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Very helpful guys
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Always!
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As a business owner myself, I know people are very quick to fire of negative feedback, but not as easily motivated to relate a great experience. Crown Pools delivered that great experience to me. My wife and I needed to replace our large … More … More
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I was very pleased with how I was treated inside of Crown Pools. Their service was PHENOMENAL. One young woman in particular was extremely helpful. She helped me find the right chemicals for my pool, as well as recommended a few others … More that … More
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Josh was able to help me with everything knowledgeable and helpful – ! This has been one of the most gratifying experiences we have ever had and we would highly recommend Crown Pools to anyone looking for satisfaction in owning a pool! … More
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Great service n very helpful on any questions on buy the pool.
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What an amazing experience. Staff is very knowledgeable and helpful.
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The customization done on our semi inground pool looks amazing. I am so glad I chose crown pools for this project. My kids are just in love with how good our backyard now looks. Thanks guys.
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Just wanted to put out a big thank you to Jack over at the dallas location. He helped me with my Active 10 sweeper that had just ran out of warranty about 8-9 months get fixed. He talked to the manufacture and got them to warranty the … More … More
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I bought my first pool from Crown pools and Carlos has truly held my hand throughout this process! He responds to texts when I am confused. Once he explains the different aspects it’s always much clearer. It’s like your first child you … More … More
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Very professional people
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I Have a great experience every time I go into the store. Marcos is always very knowledgeable and is always helpful in answering questions regarding pool service. He has been out to my house on several occasions to clean my filter and … More has done a great job. He is a real asset.
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I am very satisfied with the great customer service I have received from Marco's, at crown pools, each and every time I come in he goes above and beyond to make sure that I have every that I need and answer all questions that I have. … More … More
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Marcos Coronado has always been so helpful over the past 8 years with all of our pool needs. He is very knowledgeable about all aspects of pools from the chemicals to the construction from beginning to end. My husband and I have always … More appreciated his professionalism and look forward to many more years of his help.
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I ran into some issues with my hoses not sealing properly on my above ground pool setup. I went to Crown Pools and asked for the most knowledgeable person for pumps and filters. Everyone pointed at Marcos, i told him my issues and he … More was … More
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Great service and professional advice to keep your pool pristine and low maintenance for the summer. Bring your pool water sample to the bar to see if you need any adjustments. Grant suggested a new product for my pool last year and it … More worked. Get a bucket or two of " The Surpreme" .
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Great place. Very friendly helpful staff. They seem to have everything you might need for your pool. Helped me find a special part for my above ground pool vacumn. Live in desoto, this needs to be your pool store. Noce home town place. … More
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I can not be more happy with this company you guys are great business working with Marcos really gave me the information that I needed he was very knowledgeable about everything I needed to get my pool done right thanks for all the help … More
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Great people. I can’t wait to get our pool installed.
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New pool and we love it. Can’t ask for better service or nicer people
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Awesome customer service
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Great food!
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Awesome sercive
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Absolutely the worst service after the sale ever. I had my pool installed last Saturday and the installation was professionally done by a contractor Crown Pools recommended. Problem is our salt system is still not operational because Crown … More … More
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The New Hot Tub by our pool looks just as amazing as the pool done. I am just so pleased with your finished work. I have told every family and friend who came around about you guys. I truly believe you deserve it. 5 stars and thumbs up … More too.
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I have used many many different contractors to fix my pool in the past. Thus far I have found this company to be the most knowledgeable and reliable. I’ll be definitely using them in the future.
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Excellent people to do business with. Very friendly and honest.
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I am very happy with my experience at Crown Pools. My Sales Manager Jack Willeford is a very knowledgeable pool man and very nice also. He has gone out of his way to help me figure out what pool I needed and how to take care of the 30 foot … More … More
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Went there to get chemicals. Great service and they stayed open a bit late to explain everything to me.
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This is a great place and all of them know about pools.
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The staff was wonderful! Dylan tested my water and gave helpful information for a new filter system . He directed me to Mark whom was real helpful, he answered my call every time and walked me through every step and had great atitude.This … More … More
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Good place to go for parts/supplies for above ground/vinyl liner pools. Staff has always been friendly and helpful. My only complaint is that they don't offer a discount for pool professionals, which means our customers pay higher … More prices.
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Love this place. It has everything I need.
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Great service
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Encontre rápido lo que necesitabaBuen lugar
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A+ recommendation for Crown Pools in Allen for an outstanding replaster job (check out the pics)!!! If customer service is important to you, then you should take this review to heart!!! … More
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It’s not often that you find people who go above and beyond in regards to customer service. I recently bought a pool from Kyle (the manager) that was installed about 1 month ago. Long story short, there was a complication (plumbing vs … … More More
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A great Local Owned Family Store. Everything you need for you pool including expert advice. They also have the best free pool testing around!
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Great place
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Came in today looking for a new pool cleaning system and Wesley was very knowledgeable and educated, he help me understand about several different products and I left today very satisfied with my purchase. Thank You Wesley!!!
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Extremely knowledgeable and friendly staff. It made getting what I needed effortless.
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The staff is always so helpful and more then willing to answer questions
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Cameron is the man... ask for him and he'll take care of you.
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Almost everything you need for your pool needs.
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Always helpful and knowledgeable
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Excelente lugar para encontrar todo sobre tu alberca y el personal muy amable
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Thank you so much Janette for hooking me up with your fantastic installation crew (Mendez Installations)! They have saved our horrible initial install from a local company and we were so pleased to see the enormous difference from a … More … More
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Great people and plenty of great pool supplies and accessories. Why go anywhere else?
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Best place for pool supplies, Leslies cost way too much
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We love their friendly service.
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Have been using them for 30 years
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We purchased a 24' Round above ground pool. We love it. The experience around the purchase was excellent. Kyle, the manager, is very knowledgeable. Every question I posed he had a solid and clear answer. He didn't push upgrades … More on me. He explained the benefit and let me make the decision based on my needs. It is hard to find honest sales folks these days and Crown Pools is a place you can find them.
I installed the pool myself over a weekend and on Sunday we found that 2 support pieces were missing from the sealed box. This was not a fault of Crown Pools as these pieces were missing from the factory. I contacted Kyle and he immediately started finding the parts at other stores and got them to me early the next morning. This helped save me money by not having to extend my equipment rental. Crown Pools really cares about their customers especially after the sale.
If you are in the market for a new pool or need to maintain your current pool, I highly recommend Crown Pools in Allen, TX. -
I love my above ground pool. We had it installed this spring. The 24ft round fits perfect in our back yard. Staff is friendly. They tried to sell me on pristine blue, but, is a money pit, I use chlorine like my previous pools.
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Friendly and experienced staff. You will get there not only free water test but a very valuable piece of advice.
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Awesome selection of pool toys and a very smart staff. Don't forget to grab a dolphin for summer fun. Free water tests too. Also offer cleaning services through their Allen location.
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The guys are super helpful and go the extra mile to satisfy their customers. Shoutout to Cameron for making my experience so positive.
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Great guys! Everyone is extremely knowledgeable and willing to help. Professional!!! Thanks guys for all the advice and tips!
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Great prices anf honest folks.
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Very helpful, seems like great prices. Great selection of pool stuff!
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I came in and asked about replacing a backwash valve. They could have sold me the entire fixture, but pulled out a parts book and walked me through the necessary part, and only sold me what I needed. I have never returned to the areas large … More chain, and opt to shop with honest folks that have integrity.
